Delivery & No Quibble Returns

Delivery

We use Royal Mail for delivery. The order normally will be dispatched within 24 hours after receiving the clear payment. Dispatch cut-off time is 12 noon. We only dispatch orders on working days (weekends and public holidays do not count as working days).

Standard delivery is just £2.99 irrespective of how large or small your order is and normally takes 2 - 5 working days. We offer FREE UK Standard Delivery for all orders over £50 to a UK address. If you choose Royal Mail Special Delivery Next Working Day by 1pm, please submit your order before 12 noon as orders received after this dispatch cut-off time may not be despatched until the following working day.

Order Value: UK Standard Delivery

Europe

Europe
(Signed-for Delivery)

Outside Europe Outside Europe
(Signed-for Delivery)
Up to £50 £2.99 £5.99 £11.99 £9.99 £15.99
£50 - £200 FREE £5.99 £11.99 £9.99 £15.99
£200 and over FREE FREE FREE £9.99 £15.99

 

No Quibble Returns

Refund and replacement are guaranteed if you are not satisfied with our products, we will give you a full refund, provided that you return them to us in their original condition. Please return them within 14 days after receiving your order.

If you are in the European Union and you cancel your entire order within fourteen days after the day you receive it, we will refund the postage and packing costs you paid as part of that order (if any).

If you asked us to send special delivery and paid for it, we will only refund the cost of UK Standard Delivery postage and packaging cost.

Return address:

Oriental Direct Ltd, Premier House, Lock Hill Mills, Holmes Road, Sowerby Bridge, West Yorkshire, HX6 3LD, United Kingdom

Please Note: When sending a return, postage and packaging cost are your responsibility. Therefore please obtain a proof of posting certificate from your local Post Office which is free.
 
If you have any other requirements or questions regarding delivery and returns, pleasse contact us.